AARP is sounding the alarm on deteriorating service at the Social Security Administration and is calling on the agency to ...

The new plan now requires in-person claims processing and identity proofing only for calls flagged as potentially fraudulent, ...

Kathie Sherrill has been retired for about 10 years now and typically didn't think twice about whether she'd receive her ...

AARP has long called on Congress to provide sufficient resources for Social Security to address chronic customer service ...

Seniors can no longer change their direct-deposit information over the phone and confusion reigns about what other functions ...

By Nadia Ramlagan Public News Service The Social Security Administration backtracked on a new plan, which was set to have ...

AARP New York members urged Congress to improve the administrative process so that people can easily be connected with ...

AARP helped secure continued phone access for Social Security claims, and we continue to advocate for improved customer ...

WASHINGTON - Beginning on April 14, the Social Security Administration assured AARP that they will allow all claim types to be completed over the telephone. This includes Retirement, ...

The Illinois chapter of AARP played a role in the Trump administration reversing itself and allowing Social Security ...