Despite the recent challenges in overall experience quality seen in Forrester’s Customer Experience Index (CX Index™) benchmarks, customer experience (CX) remains a priority for many organizations.

Data has become one of the most valuable commodities for modern businesses. However, sometimes with great plenty, comes great responsibility. In addition, more and more businesses are going digital, ...

Most people regard bank runs as a thing of the Depression-era past, but in 2023, several U.S. financial institutions failed when they experienced unexpected runs on deposits. Taking notice, leaders at ...

The reliability and resilience of today’s distribution grid face significant challenges, including the rise of DERs, the threat of wildfires, aging infrastructure, and severe weather events.

The access control industry is poised to undergo a major transformation as artificial intelligence (AI) and advanced analytics are being increasingly adopted to improve security, efficiency, and ...