Many of us dread making a customer service phone call. In response, companies have turned to interactive voice response systems — IVRs — to handle customer inquiries, save money, and simplify things.

CustomGPT.ai can be integrated into Windows-based customer support systems to handle routine queries 24×7. An automated customer support offers several benefits for both businesses and customers. This ...

Silverback AI Chatbot has announced the release of its “AI Assistant” feature, designed to revolutionize how businesses interact with customers through intelligent, automated conversations. This ...

Everyone’s been there — you try your mightiest to get the machine on the other end of the phone to understand what you need, until you give in to frustration and just begin to scream “representative.” ...

In August 2024, the Biden-Harris administration announced the “Time Is Money” initiative that will change how businesses provide customer service. It will crack down on corporate “doom loops”—cycles ...

Calling a company and reaching a human operator-receptionist these days is about as rare as hitting the Mega-Million. The strange thing is, the companies that are the most likely to let an automated ...

Blue Ocean Applications launches The Agora System's Automated Receptionist—featuring Listen Mode to monitor calls live, ...

The postal service officially launched a new automated system on Tuesday aimed at modernising its customer service. The system, presented at the Nicosia district post office, integrates advanced ...