BBB reminds consumers to use extra caution when publicly posting on social media to resolve an issue with a business. With impostor scams on the rise, fraudsters are creating fake customer support ...

Opinions expressed by Entrepreneur contributors are their own. With the end of the year rapidly approaching, most companies are busy putting the final wrapping on their 2015 fiscal plans and stuffing ...

Now the glow of Christmas has begun to wear off, the crumpled wrapping paper has collected in the corner, the egg nog's not sitting so well, and it's time to deal with those inevitable holiday returns ...

Don’t make your customer feel like an interruption. Improving your company’s reputation and bottom line will be well worth the effort. If only I could share with you the variety of cringe-worthy ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

A recent survey shows Americans are more unhappy with the customer service they're getting than ever. The poor guy above has been on hold for 24 months (we assume — it's a stock photo). Who are they?