Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

One of the nation's largest LTL companies, Estes Express Lines, is using fleet optimization platform provider Optym to improve real-time decision-making and further contribute to its broader digital ...

In today’s interconnected, data-driven, everything-as-a-service world, location technology is the pacemaker that keeps things ticking. I’ve spent most of the last 15 years immersing myself in that ...

This article is part of a VB Lab Insights series paid for by Capital One. For cloud-based companies, the ability to leverage nearly unlimited amounts of data can unlock possibilities that lead to more ...

This article is part of a VB special issue. Read the full series here: Data centers in 2023: How to do more with less. As the demand for data processing and storage continues to surge, data centers ...

BEAVERTON, Ore.--(BUSINESS WIRE)--Gurobi Optimization, LLC, the leader in decision intelligence technology, in collaboration with Dr. Joel Sokol, Harold E. Smalley Professor in Georgia Tech’s H.

John Clemons is a Solution Consultant for Rockwell Automation. He's been working in the field of Manufacturing Technology for over 30 years. New artificial intelligence (AI) applications seem to be ...

A technical paper titled “Make the impossible possible: use variable-shaped beam mask writers and curvilinear full-chip inverse lithography technology for 193i contacts/vias with mask-wafer ...

Pharmacy costs are spiraling out of control, and traditional solutions aren’t working. Prescription drug spending increased 11.4% in 2024, with net prices reaching $487 billion, led by high-cost ...