Lowe's plans to build a customer support center in Indianapolis, a move that will create up to 1,000 new jobs by 2016. The world's second largest home improvement retailer plans to invest $20.5 ...

Companies currently invest a lot of money in target markets to generate potential customers’ interest in products and services. But after they achieve a sale, they often frustrate customers by not ...

When you can handle banking transactions on your smartphone, it’s easy to think that customer service isn’t really important — until there’s a problem. “A lot of people shop prices. At that point, ...

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history, ...

The traditional model of legal practice often left clients in the dark-waiting for phone call updates, unsure of next steps, ...

Many of the tried and true metrics adopted by call centers for customer support center around customer avoidance. They reward those reps who can get off the phone quickly, for example, but there is no ...

Businesses are losing $62 billion per year through poor customer service. That’s up $20 billion since 2013, just three years ago! This shocking, even frightening, statistic comes to us from our ...

To contact LinkedIn customer support you will have to jump through a few hoops first, since the company doesn't offer direct contact with a customer support team by phone. You'll have to go through ...

Cerner Corp. plans to open the first tower of its new Kansas City, KS, campus with 1,000 employees around mid-2013. The health care software provider has called the project its Continuous Campus as ...

Making good on his promise to downsize and reorganize his troubled cloud-based EHR company, athenahealth CEO Jonathan Bush said he will close the company’s Atlanta Client Support Center. The Atlanta ...