British carrier O2 created Daisy (dAIsy), a chatbot with the personality of a grandma who wants to keep phone scammers on the ...

Artificial intelligence-powered chatbots are improving the efficiency, customized services, AI Chatbot, and accessibility of ...

From personalized shopping to streamlined inventory management, AI is revolutionizing the retail industry by enhancing ...

From automating routine tasks to predicting market trends, AI solutions help small businesses operate more efficiently while ...

For years, customer service has frustrated both businesses and consumers. Long wait times, disjointed communication, and ...

As anyone who’s used a bot can tell you, their limitations and shortcomings ... Save everyone time The purpose of deploying ...

Generative AI has been changing at an incredible rate. With its growing influence on different sectors starting next year, by ...

The coming integration could help Amazon's Q reach more business users.

A recently released report by Kapture CX documents the rise of hybrid customer support. The study shows that customers want ...

Today’s consumers expect personalized and seamless experiences from the brands they interact with, and Generative AI delivers ...

Glenn Fogel, president and CEO of Booking Holdings, outlined AI projects for the company's brands and shared updates.

Fisher & Paykel is using AI bots to triage customer needs, directing them to appropriate resources and self-service options ...