Anyone who has had a customer support e-mail query orphaned by a vendor or who has been forced to abandon a shopping cart midsession knows that online customer service has a long way to go. E ...

This requires some basic customer service training that is catered to their responsibilities and roles in the company. Customer service basics, like being nice, easy to work with, providing a ...

What happens when a company won’t refund your purchase—or worse, refuses to answer the phone in the first place? Here’s how to get a response from customer service.

How (and why) to provide wow customer experiences as a way to elevate your customer service, engage customers, and build customer loyalty and brand ambassadorship. Customer service consultant ...

To heck with thinking outside the box, says veteran fixed ops boss Bob Cawley. "It's time to get back the box" and focus on relationships.

By Debbie Hauss, Editor-in-Chief Recently I had the opportunity to listen to an inspiring presentation by Horst Schulze, Founder of the Ritz Carlton Hotels and, more recently, Capella Hotel Group. His ...

NPR's Juana Summers speaks with former customer service executive Amas Tenumah, author of Waiting for Service, on recent surveys showing Americans' dissatisfaction at record highs.