While most corporate departments or functions understand the fundamentals of how to scale their particular operation and many have adopted growth plans, customer success is one of the few that often ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Shreesha Ramdas Customer ...

However, like other fractional roles, hiring a fractional customer success leader can bring scale, and expertise to help build your future full-time team. For early companies, fractional customer ...

Gainsight released a study that found investing in customer success operations can lead to good things for CX professionals. More companies see customer success initiatives as a growth driver versus ...

SAN FRANCISCO--(BUSINESS WIRE)--FinancialForce,the leading provider of customer-centric business applications across finance, services, and customer success teams, today announced several milestones ...

Gainsight, in partnership with benchmarking research firm RevOps Squared, has completed a study on the strategies and benefits of customer success programs within high-growth companies. The resulting ...

Cris Pannullo, who works as a customer success operations manager, beat out four-day champ David Sibley to win $29,579. OCEAN CITY, New Jersey (WPVI) -- An Ocean City, New Jersey man became the new ...

CRN reviewed dozens of LinkedIn posts from recently laid off Red Hat employees. Here’s what they have to say about being part of the nearly 800 Red Hatters being let go. Red Hat is laying off nearly ...

Cris Pannullo, a customer success operations manager from Ocean City, N.J., had his 21-game winning streak on TV trivia game show Jeopardy! end Dec. 6. Though he went into the show's Final Jeopardy ...

Forbes contributors publish independent expert analyses and insights. I teach growth leaders how to grow revenues, profits and firm value. The emergence of complex technology enabled selling systems – ...

BOSTON--(BUSINESS WIRE)--Klaviyo, a unified customer platform, today announced that Kim Peretti has joined the company as Senior Vice President of Global Customer Success and Support. In this role, ...