Late this morning, the University of Oregon sent out a “difficult message” regarding the UO budget over email. The email was signed by President John Karl Scholz and Provost and Senior Vice President ...

Delivering bad news can be a difficult challenge. A workshop titled The Art of Delivering Difficult Messages helps professionals learn the necessary skills and also the techniques for handling ...

Communicating difficult messages on benefit changes is not easy. The likelihood is that some or all staff are going to suffer some consequence – with the potential knock-on impact of negative feedback ...

Writing this daily newsletter is difficult. The unforgiving deadlines are the easiest part of it. The issues it deals with and that we try to explain here are much harder. Hardest of all, however – ...

No one could believe it – Radio Shack let thousands of people go and they did it through email! Most people dislike delivering bad news in person, and will find any way to avoid it. Making eye contact ...