Editor’s note: Leadership Lens, appearing online at scmr.com on the second Tuesday of each month, offers insight into leadership issues and how to address them. If you are interested in future topics, ...

LAS VEGAS – "We feel like every person within our organization has the ability to touch patients' lives in one way or another," said Franco Cardillo, executive director of digital strategy and ...

More than ever, organizations are relying on digital initiatives as a key driver of growth. These include digital offerings that are used by customers as well as those leveraged by an organization’s ...

Forbes contributors publish independent expert analyses and insights. Dr. Jonathan Reichental covers technology in business and society. Right now, it won’t come as a surprise that digital ...

Digital transformation is likely a term you've heard in recent years. Though it's easy to write off as just another buzzword, the reality is that it's how businesses, including their marketing ...

However, like other fractional roles, hiring a fractional customer success leader can bring scale, and expertise to help build your future full-time team. For early companies, fractional customer ...