At Creighton University, an AI chatbot is being used to train nursing students in end-of-life care conversations.

Is it possible to make a "safe" AI therapy bot? We tested the limits of a new Australian-designed chatbot that's been ...

Inflection AI is focusing on business-centric "empathetic chatbots" as the company tries to stand out in the increasingly competitive AI market.

Source: Image by Dee from Pixabay. Empathy, a cornerstone of human interaction, is an enigmatic construct. It is a rich tapestry of genuine concern, social expectation, and perfunctory exchanges.

When service becomes automated, empathy becomes the differentiator. Customers will stay loyal to companies that show up with ...