Windows Remote Assistance is a good way to give control of your Windows computer to someone you trust. With your permission, your friend or technician can even use your mouse and keyboard to control ...

The Remote Help app looks a lot like or has a similar function as the existing Quick Assist app on Windows, but with a few significant advantages which include: It integrates with Microsoft Endpoint ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

Innovation and power generation have always gone hand in hand. For almost 140 years, the industry has evolved through a steady stream of emerging technologies, shifting policies, infrastructure ...

Business leaders are responsible for examining and implementing technologies that are proven, cost-effective and easy to use while also offering long-term solutions that reimagine workflows, speed up ...

With the release of the Windows 10 Fall Creators Update in October, Microsoft quietly slipped in the new Quick Assist program that many people I spoke to did not know about. Quick Assist is a remote ...

You are visiting an office in Texas and need immediate help with a computer application. Because of the problem’s complexity, you figure a phone call won’t resolve the issue. You need a live visit ...

Like so many industries, field service has seen sweeping change over the past year due to COVID-19. But unlike other industries, field service was already at a serious inflection point when the ...

Whether for simple DIY or sophisticated technical projects, inside everyone is an expert waiting to be unleashed. This statement is sure to provoke skepticism in everyone from seasoned handymen to ...