The Skift x Mews study concludes that hotels focused solely on room sales are leaving millions in potential revenue on the table. Guest-centric, community-based strategies not only enhance the guest ...

Opinions expressed by Entrepreneur contributors are their own. As a customer service consultant and trainer, I’m the guy business owners ask to turn their company into “The Ritz-Carlton of Industry X” ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. If the entire goal of customer experience is to make customers’ ...

The Ritz-Carlton Hotel Company is an evergreen model and benchmark for companies aiming to transform their customer experience and achieve an exceptional level of customer service. In retail, for ...

Amadeus is deepening its collaboration with Salesforce to introduce a cutting-edge hotel service center solution designed to ...

Opinions expressed by Entrepreneur contributors are their own. After a long day of business meetings, sightseeing or catching up with old friends, travelers appreciate arriving at a comfortable and ...

Every hotel should act like your home away from home. While plush bathrobes, fresh bed linens and spotless floors go a long way to ensure a comfortable, relaxing hotel stay, there’s nothing more ...