The idea that brands can decide how and when to engage their customers – on their terms and according to their rules – is out of date. Attempts to tell customers what to think or how to buy now ...

Clay was at his wit’s end. His mother-in-law often offered him free and unwelcome advice in the form of personal attacks. He went toe-to-toe with her once or twice, but this only aggravated matters.

After our mom died, my sister and I cleaned out her craft room and found cabinets and drawers filled with projects never completed or even started. “Why couldn’t she finish things?” I thought.

No one yet knows how ChatGPT and its artificial-intelligence cousins will transform the world, and one reason is that no one really knows what goes on inside them. Some of these systems’ abilities go ...

A nostalgic hit built out of vintage pop-culture references captured the “If you liked that, you’ll like this” spirit of Netflix. In the summer of 2016, streaming TV was still figuring itself out.