CA Inc. late last month brought out a package of software, services and training programs to help implement best practices for managing IT shops under the Information Technology Infrastructure Library ...

Paul Wohlleben, a former federal CIO, consults in the federal sector. E-mail him at [email protected], or visit his blog at www.businessofinfotech.blogspot.com. With some frequency, new ...

The upgraded best practice framework ITIL Version 3 includes guidance on how to get processes in place to optimize IT service delivery and management. For IT shops looking to adopt a best practice ...

As IT services have become an integral means of conducting business and governing, user expectations for availability, reliability and stability increase. The IT Infrastructure Library (ITIL) ...

Return on investment can turn heads, even when the catalyst for that ROI is a fairly arcane IT management strategy. Return on investment can turn heads, even when the catalyst for that ROI is a fairly ...

IT managers working with ITIL understand that they have set in motion an evolving project and to fully realize the benefits of the best practice framework, IT must stay on top of the latest ...

Public-sector CIOs are taking notice of the rapid rate at which private industry is adopting IT Infrastructure Library (ITIL) best practices. The latest set of best practices, known as ITIL V3, with ...

IT can no longer deliver services based on technology fiefdoms or silos as it has in the past. This practice is dead. Organizations that refuse to accept it will either dissolve, get outsourced, or ...

Cloud computing has become an increasingly popular means of delivering precious IT enabled business services. Customers and end users access the IT services catalog through self-service portals, using ...

The IT Infrastructure Library (ITIL) "should be a strong requisite" for companies looking to improve outsourcing relationships, according to a Hewlett-Packard executive. Developed by the U.K. Treasury ...

“What v3 has done is integrate ITIL’s different components much better,” explains Robert Humphrey, global process governance director at Computer Sciences Corp. “With the introduction of the ...