The self-serve Knowledge Base (KB) is full of information about Miami University’s technology environment. Articles about signing up for classes, locating your Banner ID, and downloading Microsoft ...

As the computing environment at Miami continues to grow and provide more services to the University community, so does the Knowledge Base (KB). There are close to 2,200 articles in the KB, ...

Over 1,000 misconfigured ServiceNow enterprise instances were found exposing Knowledge Base (KB) articles that contained sensitive corporate information to external users and potential threat actors.

A researcher from security vendor AppOmni uncovered more than 1,000 ServiceNow instances that have been exposing Knowledge Base data. More than 1,000 ServiceNow instances have been discovered to be ...

In the world of library tech, the term knowledge base (KB) has developed a specialized meaning relating to the management and discovery of e-content. I’m an advocate for defining the KB as broadly as ...

Users of ServiceNow, a cloud-based platform used to manage IT services and processes, could be unknowingly exposing confidential information, including names, phone numbers, internal system details, ...

Microsoft’s decision in February to strip an identifier used for decades from some Windows update release notes continues to draw the ire of customers. On Feb. 18, the company announced on its Windows ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...