Outsourcing is not a new notion. Nevertheless, experts are still arguing about its positive and negative effect on businesses. Both devotees and critics of outsourcing are right. In cases when all the ...

Outsourcing customer support can be a strategic move for businesses seeking to enhance their service quality while managing costs. Removing the overhead for training and employing staff for customer ...

Inforonics – As companies grow, dealing with that growth can be quite an ordeal to manage. An increasing volume of orders can be a strain on staff. For technology companies, this problem is twofold: ...

DUBLIN--(BUSINESS WIRE)--Research and Markets has announced the addition of the "Global Technical Support Outsourcing Market 2016-2020" report to their offering. The global technical support ...

Outsourced social media customer service has rapidly become one of the most strategic investments for companies that rely on fast-paced digital engagement. As customer expectations rise and social ...

Just because you're a tech company steeped in a proud history of innovation doesn't mean you have to treat technical support as a do-it-yourself venture. Gone are the days when tech support meant ...

Shopify has hired dozens of outsourced customer-service representatives in recent months. These contractors help merchants troubleshoot issues on their online stores. The outsourcing came after ...

Technical support outsourcing has become a strategic move for many companies looking to reduce costs and improve service quality. Among the various destinations for outsourcing, the Philippines has ...

Whether it is in newspaper articles, online forums, blog feedback or just conversation, there seems to be this widespread belief that Vonage outsources the brunt of its Tier 1 (initial call) customer ...

No one dreams of working in a second-class support function. They dream of doing something important. Thus any distinction between "line" and "staff" or "operating" and "support" sets up a ...