Everyone knows what data mining is, but the term “process mining” may be new to some. According to Gartner, process mining is a methodology used to discover, monitor and improve processes that already ...

One challenge for the business process movement has always been the tradeoff between deep analysis and improvement-oriented actions. Process analysis—understanding and measuring a process and the ...

No matter the size or scope of an organization, there is little question that everyone wants to find ways to improve their performance. Baseball teams use sabermetrics; companies often use the stock ...

I am a big believer in process mining. My devotion to the approach is partly based on a strong belief in the value of a process orientation; I don’t think organizations can improve their operations ...

Gaining a full understanding of agency business processes is essential as governments deploy more digital services to meet growing public needs. Agencies must have insights into existing processes ...

Seeking efficiencies and streamlining operations, businesses have been turning to AI-based automation. As they pursue this, they need a way to look beyond their assumed processes to improve their ...

When global manufacturing giant Siemens created a central data lake, it had no idea it would generate such positive business benefits. Compliance was the main reason it started to collect data from ...

The UK’s National Health Service is struggling on all fronts, from staff shortages to doctors strikes to mammoth waiting lists. According to official data, the waiting list for hospital treatment rose ...

Business information systems (ERP, CRM, SCM, etc.) form the heart of today’s enterprise technology stack. But these systems were designed to complete transactions not to understand how an organization ...