While IT service desks now form the backbone of digital workplaces, organizations rarely designed them to operate remotely prior to the pandemic. However, with the inevitable rise of remote working, ...

New administrative functionality improves handle time, session start times, and implementation times to improve time to value without impeding security New features simplify user management, improve ...

It’s estimated that between 25 and 30% of the U.S. workforce will likely work from home one or more days a week in 2023 and beyond. This means tech support and help desk workers, many of whom may also ...

'ZDNET Recommends': What exactly does it mean? ZDNET's recommendations are based on many hours of testing, research, and comparison shopping. We gather data from the best available sources, including ...

Remote desktop software like HelpWire aids real-time support for remote employees by slashing downtime and elevating the ...

The COVID-19 pandemic has provided a perfect opportunity for many types of social engineering attacks. It is not surprising that 2020 saw a spike in breaches. With users working remotely, attackers ...

Microsoft announced that it will drop support for the Remote Desktop app (available via the Microsoft Store) on May 27 and replace it with its new Windows App. "Connections to Windows 365, Azure ...

Contact your IT support to configure your University computer for remote desktop connectivity. Your IT support must make these changes to your computer before you can ...