If routine employee questions and problems take up a significant portion of your human resources (HR) department’s time and energy, consider helping employees help themselves. HR software often ...

Travelers are experiencing "self-service fatigue" from being forced to use apps and kiosks for tasks once done by employees. Companies use self-service technology to cut costs, but risk losing ...

A single customer self-service interaction through a chatbot or FAQ portal can cost as little as 10 cents, while a live agent interaction can cost up to $8 or more. So companies have a clear financial ...

Self-service is no longer confined to a few large touchscreens near the front of a store. Today, it shows up everywhere, often in places shoppers do not consciously label as kiosks at all. It might be ...

Organizations are discovering an easy way to reduce the workload of IT and help desk administrators — password self-service. According to Gartner Inc., password-reset and user-identification problems ...

The TSA is testing a system that would allow PreCheck passengers to complete the security screening process with little to no assistance. Katie covered all things how-to at CNET, with a focus on ...

For years, business intelligence was synonymous with dashboards and colorful static interfaces designed to visualize the past. Yet in today’s environment of constant disruption, speed is the new ...