[This article was first published in Army Sustainment Professional Bulletin, which was then called Army Logistician, volume 2, number 2 (March–April 1970), pages 4–8.] IN AN AGE when weapon system ...

Luyolo Dungelo, Business Services Manager at Connect. On one side, systems of interaction – tools that manage how agents communicate with customers, from voice calls and chat to social messaging. On ...

Cultural sensitivity matters. Sentiment systems now account for cultural nuances, which helps support global trust and better customer relationships. Throughout my three and a half decades in the ...

Case Status is launching a new client interaction analysis tool. The tool is designed to improve client satisfaction through proactive outreach. On Thursday, client engagement platform Case Status ...