Next time you encounter a troublesome waiter, here’s a humbling thought: the problem could be YOU. A recent study published by the journal Human Performance showed that an overwhelming percentage of ...

Though there has been a lot of discussion in recent months about tipping, the minimum wage, and staff shortages in the restaurant industry, diners rarely get an inside look into who their servers, ...

Dave Barry once said, "A person who is nice to you, but rude to a waiter, is not a nice person." As one who spends a lot of time scribbling in coffee joints and restaurant nooks, I can tell you this ...