Artificial intelligence is taking enterprise service management to the next level, making it an even more powerful tool that ...

The CEO of Salesforce AI, Clara Shih, has left after just 20 months in the job.

The most popular use case of AI in ITSM (cited by 40% of respondents) involves handling user requests through multiple ...

The CIO is increasingly leading the digital charge with cloud and analytics, especially in retail and service companies. But ...

Adopt a long-run strategy: A point many businesses overlook is that fundamental changes that may not provide an immediate ...

AI agents will play a vital role in software programming and cybersecurity, but they will also change enterprise workflows ...

As gen AI use continues to skyrocket, reports of business benefits are trickling in. But we're also seeing more cases where ...

Retailers are facing challenges on many fronts. Find out how IT systems and strategy figure into their plans to address those ...

It’s time to explore why financial institutions must prioritize PCI compliance to navigate evolving data management and ...

Leveraging IDC survey findings to drive innovation in data management and empower enterprises to overcome common AI project ...

To gain a comprehensive view of post-peak performance, brands need to delve into metrics that measure engagement, ...

Dhaya Sivakumar, CIO at agri-tech and herd improvement co-op Livestock Improvement Corporation (LIC), recently spoke with CIO ...