New rules at Alton Towers and other Merlin attractions have seen a backlash from some customers.

Operator Merlin Entertainments said the pass was no longer working as intended because of increasing demand.

Merlin Entertainments is trialling some changes to its Rapid Access Passes after being told by guests with additional needs ...

"We'll reconsider a visit when you treat all people equally and with respect, regardless of their disability" ...

The Alton Towers change relates to the Ride Access Pass that give guests faster access to rides ...

Merlin Entertainments is trialling some changes to its Rapid Access Passes after being told by guests with additional needs ...

Merlin is home to Alton Towers, Thorpe Park, Legoland and more. Here's how to get their annual pass and other great deals for ...

Turn one Merlin hotel night into a year of UK theme park adventures with this limited short break offer – is it really worth booking now?

For a short time only, you can get all the perks of the Merlin Annual Pass when you book a short stay at selected Merlin ...

Lisa said: “I won't be able to visit with him at half term because he won't be able to cope with it" ...

A MAJOR tourist destination has joined a number of others across Europe in introducing a fee for visitors. The Trevi Fountain ...