The market has plenty of revolutionary AI software. Despite us riding just the first wave of many, today’s predictive intelligence models were but dreams until the very recent past. Availability and ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

COLUMBIA — A seven-year process to open a new emergency communications center in Richland County is almost done. Richland County Council discussed the 911 call center in executive session during an ...

BENGALURU :At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message like humans. The company, LimeChat, has an audacious goal: to make ...

Finding the right tools for your business can be tricky. Been there, done that. There are so many options, and everything ...

Galvanized by the torture and murder of a Korean student in Cambodia, South Korea is starting to crack down on gangsters luring Koreans into toiling as virtual slaves in closely guarded apartment ...

NEW DELHI, Oct 15: At a buzzing startup office in Bengaluru, developers are busy perfecting AI-powered chatbots designed to communicate with customers just like humans. The company behind these ...

4:32 Parliament erupts in cheers when Liberal minister asks about CRA wait times Two senior officials working at the Canada Revenue Agency say the agency surpassed its target for answering more calls ...

Nextiva is one of the best phone systems for businesses with multiple locations. It's a cloud-based VoIP system that can spread across several offices and stores yet still be managed from one central.