A viral TikTok is fueling backlash against telecom company Spectrum after a customer recorded a heated call with a retention agent who allegedly refused to cancel her service, berated her, and hung up ...

Customer-First Commitment Promises Bill Credits if Service is Disrupted and Guaranteed Pricing for Up to Three Years with No Annual Contracts Unveils New Spectrum Brand Platform 'Life Unlimited' ...

Spectrum, which is owned by Charter Communications, continues to rapidly lose an alarming number of internet customers, despite recent efforts to reverse this concerning trend. Amid recent challenges, ...

New technology is helping Spectrum prevent problems before they arise. Spectrum is using telemetry to find potential problems with your cable or internet, before a homeowner even notices. This allows ...

Customer loyalty metrics also placed Spectrum TV Stream near the top of the field. In the question measuring likelihood to continue subscribing to a TV provider for cable service, 73% of Spectrum TV ...