Vonage Research Highlights Continued Rise of AI and Its Impact on CX - new contact centre report from vonage available to ...
Target Group announced a new five-year strategic partnership with FourNet to enhance and expand its award-winning contact ...
Looking ahead, Churches is now perfectly positioned to implement automated solutions that address actual customer needs ...
The key technological magic for a company to become an Employer of Choice is that they can offer “radical autonomy” to their staff, be they in the front office, back office, or at the branch or a ...
Get ready to zoom in on the future of customer experience (CX) at IPI Spotlight. This event is designed to help you sharpen your focus on the latest trends, technologies, and challenges reshaping the ...
We can all write – but if you want to learn to write to customers, and colleagues, in a way that’s clear, human, simple and effective, and achieves the outcome you desire, then this is the workshop ...
The Customer Service Love Triangle long wait times, vague responses & endless transfers Cirrus contact centre research ...
In an era where a single negative interaction can go viral, organisations are scrambling to upgrade their CX capabilities.
Skipping the Big Game Ad Spend? NICE Goes Digital with a Must-Watch AI Commercial. Nice contact centre specialist ...