Communications platform provider Dialpad today released a number of contact center updates for its platform. Key highlights include the following: Expanded integrations with Zoho, Freshdesk, Bullhorn, ...

Eltropy, providers of a conversations platform for community financial institutions (CFIs), has integrated its Eltropy One Platform with more than 50 essential systems used by credit unions and ...

Klaviyo has acquired Gatsby, providers of a social automation product that helps companies convert engagement over social channels into owned customer relationships. Financial terms of the deal were ...

“B2B sales and marketing leaders must engage with buyers and prospects earlier, position themselves sooner, and build compelling arguments for inclusion on the vendor selection shortlist,” says Ian ...

Reprise, providers of a demo platform for software companies, has launched Agentic Demo Builder, an auto-capture technology that transforms software into ready-to-use interactive demos that behave ...

The Godfather of CRM Paul Greenberg and Todd Harris. aka the 'Toddfather' of Gaming, launch 'Game On!' a new show on PPN dedicated to helping B2B focused companies ...

Don't let short-term savings chip away at the experiences that keep customers loyal.

Upland Software, a provider of knowledge and content management software, has made its RightAnswers available in AWS Marketplace, a digital catalog with thousands of software listings that run on ...

The Adauris acquisition accelerates Landbase's inbound roadmap with new signal-driven publishing capabilities that unify outbound and inbound in a single GTM platform.

CRM failures often stem from selecting platforms misaligned with core business needs, making it essential to understand a CRM's origin and foundational design before choosing.

Press Ganey Forsta's new Diaries integration brings focus groups, interviews, and ethnographic research together.

The customer journey analytics market could be an $83 billion industry in just seven years, SkyQuest Technology Consulting Predicts.