Seniors can no longer change their direct-deposit information over the phone and confusion reigns about what other functions ...

AARP helped secure continued phone access for Social Security claims, and we continue to advocate for improved customer ...

In interviews, including one with Bloomberg News, acting Social Security Commissioner Leland Dudek threatened to temporarily ...

The Illinois chapter of AARP played a role in the Trump administration reversing itself and allowing Social Security ...

AARP New York members urged Congress to improve the administrative process so that people can easily be connected with ...

Since February, a growing wave of anxiety among older Americans over the future of Social Security has nearly doubled the ...

With more changes to come, AARP is worried Social Security's customer service could get even worse.

The Illinois chapter of AARP played a role in the Trump administration reversing itself and allowing Social Security ...

AARP members from Long Island gathered on Thursday, April 10 to call for further efforts to improve the quality and ...

AARP says Social Security's service is deteriorating and urges the agency to rethink coming changes. The share of callers to SSA who got a prerecorded disconnect message surged between February ...

WASHINGTON - Beginning on April 14, the Social Security Administration assured AARP that they will allow all claim types to be completed over the telephone. This includes Retirement, ...

By Nadia Ramlagan Public News Service The Social Security Administration backtracked on a new plan, which was set to have ...