Customer experience (CX) refers to the cognitive, emotional, sensory, and behavioral responses of a customer during all stages of interaction with a product or service, including pre-purchase, …

4 days ago · A customer experience strategy is crucial for enhancing every interaction a customer has with your brand, from their first encounter to post-purchase support. It helps identify pain points and …

Aug 17, 2022 · Customer experience is a holistic account of customers’ perceptions that result from their interactions with a business or brand, whether online or in store.

Oct 24, 2025 · Client experience is the total impression your firm leaves on a client across every interaction, from first enquiry to onboarding, delivery, invoicing and renewal.

Aug 17, 2022 · CX, or customer experience, encapsulates everything a business or an organization does to put customers first, managing their journeys and serving their needs.

Oct 17, 2025 · Learn what customer experience (CX) is, why it matters, and proven strategies to improve it. See real-world examples and boost customer loyalty.

Mar 3, 2021 · But first, what is a client experience? Here’s how we define it: A client experience is the overall interaction between your client and your service-based business.